Contact
Every request has a named advisor, and there is a route past them when you need one. Here is who to reach, and how long we take.
Message your advisor in the request thread on your dashboard. It is the fastest route, and everything said there is on the record against your request.
Within 1 business day · same day for anything flagged urgent
Sign in to your dashboardSubmit a request and an advisor reviews it personally. There is nothing to pay to submit one, and nothing to pay until a report is ready for you. General questions are welcome by email first.
Advisor review within 1 business day
Submit a requestRaise a formal dispute from your request page. That escalates to an operations manager, outside the advisor handling your work. If it is still unresolved at manager level, write to senior management at the address below.
Manager acknowledgement within 2 business days
Suspected fraud, someone else in your account, or any request to pay outside the platform. Email us with URGENT at the start of the subject line, which routes it past the normal queue. We will never ask you to send money to a personal account.
Within 2 hours during business hours
By email
Everything reaches support@ownperty.com. The links below fill in the subject line so it lands with the right team.
Questions about your request, your account, a payment, or anything on this site.
Email support@ownperty.comA written complaint after an operations manager has reviewed your dispute. Include your request reference.
Email with this subjectA concern about a professional, or about conduct on the platform. Treated confidentially, reviewed by operations.
Email with this subjectAccess, correction or deletion of your personal data. You can also do this yourself from your account settings.
Email with this subjectIf we cannot resolve it
For data protection matters, you may complain to your local supervisory authority — the Information Commissioner's Office in the UK, or the Data Protection Commission in Ghana. You do not need our permission, and you do not need to exhaust our process first. We would rather you raised it with us, but the route is yours either way.
Our full position on protections, vetting and your rights is set out on the client protections page.